TERMS AND CONDITIONS
www.OnTheRun.in (‘Website’) is a website owned, operated and managed by Stayfit Enterprize Pvt. Ltd.(‘ONTHERUN’ or ‘we’ or ‘us’). In using/accessing the ONTHERUN website, you are deemed to have accepted the terms and conditions of the agreement listed below or as may be revised from time to time (‘User Agreement’), which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this Website. If you have any queries about the terms and conditions of this User Agreement or have any comments or complaints on or about the Website, please email us at [email protected] or call us on +91 98233 88353. We reserve the right to change the terms and conditions of this User Agreement from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.
GENERAL TERMS OF USE:
Being eligible to use and by using the website/ transacting on the Mobile website or through any other mode of communication/ by making any purchase during the aforesaid tenure, User hereby agree to be bound by this Terms of Use;
User is hereby authorised to use the website for lawful purpose and for the purposes as mentioned under the policies of the ONTHERUN and Google only, any violation to the policy will lead to strict legal action against the User in terms of the policies and applicable laws;
ONTHERUN strives to provide best prices possible on products. However, ONTHERUN does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability on the ONTHERUN;
The prices displayed for each item under the promotion will be for the respective days of promotion only and will not be applicable on any date prior to or after the date of promotion;
All offers on Products shall be for limited stocks and are for limited period(s). ONTHERUN may at its sole discretion modify, extend, update or withdraw the offers on products without prior notice to the Users. In such events, the revisions, as the case may be, will be updated on the website accordingly;
A promo code, once used shall not be refunded in case of cancellation of order either by Customer or ONTHERUN;
In case of Cash back offers extended by banks during the aforesaid period, user will, in addition to this Terms of Use Policy, be governed by the Terms and Conditions of the said bank/card issuer;
ONTHERUN may, at any time due to various reasons, including but not limited to technical errors, unavailability of stocks or for any other reasons whatsoever, cancel the orders placed by Users. ONTHERUN’s decision of cancellation of order shall be final and ONTHERUN shall not be liable for such cancellation(s) whatsoever;
Expected delivery time as mentioned on website may vary than the usual time of delivery;
ONTHERUN strives to provide accurate products and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, ONTHERUN may, at its discretion, either contact User for instructions or cancel the User’s order and will notify the User about such cancellation;
ONTHERUN shall have right to modify the price of a product or service any time, without any prior information;
ONTHERUN may also require additional verifications or information before accepting any order. ONTHERUN will contact the User if all or any portion of User’s order is cancelled or if additional information is required to accept the User’s order. If the order is cancelled after credit card has been charged, the said amount will be reversed back in User’s credit card account;
Return & Refund Policy:
Domestic Shipping:
We offer Shipping anywhere in India, which includes Free Shipping across India on orders above Rs. 1000/-. For orders less than Rs. 1000/- we have a fixed shipping fees of Rs. 50/-.
Please allow 1-3 working days for your order to be dispatched.
Our preferred Courier partner is FedEx, but we have also tied up with xpressbees, shipdesk and safeexpress. Based on the Pin codes, the corresponding courier partner is assigned for your shipment. Please note that we try our best to dispatch your orders within 1-3 working days. However, in certain cases, products might not be available with us, which cause a delay in dispatch.
Tracking:
An E-mail containing your package tracking information will be sent after shipment. You can also sign-in with your details and track status with your AWB number. Please email us at [email protected] if you have any queries.
Cancellation of Order by User:
After placing an order, a customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will either send us a mail or change the status in your Account section. If the products have been dispatched, then we would not be able to cancel the order. However, based on Refund policy, returns would be considered.
Cancellation of Order by ONTHERUN:
ONTHERUN reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by ONTHERUN for re-delivery shall be claimed from the User.
Replacement / Return Policy
In 7 days except the following:
- Products perishable in nature
- Items that have been used or opened
- An item not returned in the condition it was received.
- Any item received by us in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
Our Return Policy:
- Replacement request must be made within 7 days of purchase and must not be part of above list
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In the case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer shall still be charged for the order.
- Refund Policy
Refunds would be made via the same mode as received and would be made within 7 days to your account. Please note that refunds are initiated from our side within 48 hours of confirmation of refund to you. However, if our payments are routed via our third-party partners, it would generally take 3-7 days to credit the amount to your account.
Items Damaged in Shipping:
Products received in damaged state can be returned, if informed within 24 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage – if it is a courier issue or a packaging issue.
Food items once opened, would not be taken back.
Return & Refund Policy:
Domestic Shipping:
We offer Shipping anywhere in India, which includes Free Shipping across India on orders above Rs. 1000/-. For orders less than Rs. 1000/- we have a fixed shipping fees of Rs. 50/-.
Please allow 1-3 working days for your order to be dispatched.
Our preferred Courier partner is FedEx, but we have also tied up with xpressbees, shipdesk and safeexpress. Based on the Pin codes, the corresponding courier partner is assigned for your shipment. Please note that we try our best to dispatch your orders within 1-3 working days. However, in certain cases, products might not be available with us, which cause a delay in dispatch.
Tracking:
An E-mail containing your package tracking information will be sent after shipment. You can also sign-in with your details and track status with your AWB number. Please email us at [email protected] if you have any queries.
Cancellation of Order by User:
After placing an order, a customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will either send us a mail or change the status in your Account section. If the products have been dispatched, then we would not be able to cancel the order. However, based on Refund policy, returns would be considered.
Cancellation of Order by ONTHERUN:
ONTHERUN reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by ONTHERUN for re-delivery shall be claimed from the User.
Replacement / Return Policy
In 7 days except the following:
- Products perishable in nature
- Items that have been used or opened
- An item not returned in the condition it was received.
- Any item received by us in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
Our Return Policy:
- Replacement request must be made within 7 days of purchase and must not be part of above list
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In the case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer shall still be charged for the order.
- Refund Policy
Refunds would be made via the same mode as received and would be made within 7 days to your account. Please note that refunds are initiated from our side within 48 hours of confirmation of refund to you. However, if our payments are routed via our third-party partners, it would generally take 3-7 days to credit the amount to your account.
Items Damaged in Shipping:
Products received in damaged state can be returned, if informed within 24 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage – if it is a courier issue or a packaging issue.
Food items once opened, would not be taken back.