PRIVACY POLICY

We protect your privacy:

We do not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason. This includes your contact information, as well as specific order information.

We limit data to need to know:

Within our organization, your personal data is accessible to only a limited number of employees with special access privileges. Although we may, from time to time, compile general demographic information based on your order, this information is shared within our organization only and has no identifiable personal data associated with it.

Information Modification:

You can modify your personal details by accessing Edit Profile option anytime from our site.

Information Sharing:

We do not rent, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to the courier companies, credit card processing companies, vendors, etc. to enable them to perform their functions related to your order fulfillment. Apart from this normal business requirement, information may also be needed to be shared with law authorities, for fraud detection, and for the safety of our site, employees, management, users, members and other affiliates associated with us.

Information Usage:

The most important usage of the information collected from you is your email which is used to inform you that your order has been confirmed/executed. Your email is also used to inform you for your customer service related queries and for any newsletters sent. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of the law authorities or in case of any disputes.

 

Return & Refund Policy:


Domestic Shipping:

We offer Shipping anywhere in India, which includes Free Shipping across India on orders above Rs. 1000/-. For orders less than Rs. 1000/- we have a fixed shipping fees of Rs. 50/-.

Please allow 1-3 working days for your order to be dispatched.

Our preferred Courier partner is FedEx, but we have also tied up with xpressbees, shipdesk and safeexpress.  Based on the Pin codes, the corresponding courier partner is assigned for your shipment. Please note that we try our best to dispatch your orders within 1-3 working days. However, in certain cases, products might not be available with us, which cause a delay in dispatch.

Tracking:

An E-mail containing your package tracking information will be sent after shipment. You can also sign-in with your details and track status with your AWB number. Please email us at [email protected] if you have any queries.

Cancellation of Order by User:

After placing an order, a customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will either send us a mail or change the status in your Account section. If the products have been dispatched, then we would not be able to cancel the order. However, based on Refund policy, returns would be considered.

Cancellation of Order by ONTHERUN:

ONTHERUN reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by ONTHERUN for re-delivery shall be claimed from the User.

Replacement / Return Policy

In 7 days except the following:

  • Products perishable in nature
  • Items that have been used or opened
  • An item not returned in the condition it was received.
  • Any item received by us in a damaged condition.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • the item may be damaged during transit
  • or there might be a manufacturing defect
  • or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

Our Return Policy:

  • Replacement request must be made within 7 days of purchase and must not be part of above list
  • There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
  • In the case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer shall still be charged for the order.
  • Refund Policy

Refunds would be made via the same mode as received and would be made within 7 days to your account. Please note that refunds are initiated from our side within 48 hours of confirmation of refund to you. However, if our payments are routed via our third-party partners, it would generally take 3-7 days to credit the amount to your account.

Items Damaged in Shipping:

Products received in damaged state can be returned, if informed within 24 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage – if it is a courier issue or a packaging issue.

Food items once opened, would not be taken back.